shipping

Due to increased demand, please allow us a current delivery time of 7 to 21 working days.

We ship our products within Germany, Austria and Switzerland.

Shipping within Germany is free of charge for you. Shipping costs will be charged for deliveries to Austria and Switzerland.

As soon as the delivery has been dispatched, you will receive a tracking number from us with all further details and a link where you can track your order.

Please note that it may take up to 72 hours for your shipment to be tracked.

returns

Unfortunately, we do not provide you with a returns label and you will have to write the address on your package yourself.

You can find all information about returns in our cancellation policy .

Yes, unfortunately you have to pay the shipping costs for returning the goods yourself. We also send the goods to you free of charge, so we expect them to be returned free of charge. Please understand this!

Please send us your return to the following address:

Helfenstein Delivery GmbH
Große Elbstrasse 45
22767 Hamburg

After receiving the goods, you can send them back to us within 14 days.

It usually takes two to three weeks to process your return.

The product must be returned in perfect condition.

If the item is returned damaged or dirty, we reserve the right to claim a payment replacement.

Contact

You can reach us by email Monday to Friday between 9:00 a.m. and 12:00 p.m. at kontakt@elbschein.de . We usually respond to you within 72 hours on weekdays.

Payment options

We currently offer the following payment options:

- Purchase on account (Klarna), instant transfer, PayPal, credit card, Apple Pay, Amazon Pay, Google Pay